Facebook Messenger Integration

The Facebook integration allows you to connect your account to the Chats platform to receive and send messages to clients directly from the system interface.

Setting Up the Facebook Integration

To connect your Facebook account to the system, go to the Control Panel in the console and follow the steps below:

Under Accounts / Social:

1. Locate Facebook and click the settings button (gear icon).

2. Click Add.

3. Log in to your Facebook account.

After logging in:

1. Click Continue as …;

2. Grant the platform access to your Page — you can select just one, some, or all existing Pages (Opt in to current Pages only), or grant access to all existing and future Pages (Opt in to all current and future Pages);
3. Click Continue;

4. Select the companies the system will have access to — just one, some, or all existing ones (Opt in to current Companies only), or grant access to all existing and future ones (Opt in to all current and future Companies);
5. Click Continue;

6. Click Save;

7. Click Got it — you will then be returned to the integration setup interface in the platform.

In EasyBusy Chats:

1. Select the Page you want to connect to EasyBusy;
2. If needed, configure the autoreply using the hints (“?”);
3. Select an AI assistant (if needed). To create a new one or manage existing ones, click AI assistant management (the autoreply must be enabled for the assistant to work in a chat). Learn more about AI tools in Chats here;
4. If needed, enable auto-assignment by selecting Round Robin — in this mode, the system evenly distributes incoming requests among users;
5. Click + Add User to specify who will have access to this integration.

After clicking + Add User, a new row will appear where you can:

1. Select the user you want to add;
2. Set the access level (All Chats or Only Assigned Chats). The Only Assigned Chats access level narrows the user’s visibility to only those chats assigned to them.

To revoke a user’s access, click the trash icon next to that user.

3. Once you have finished configuring the connection, click Add.

You will see a status of Adding — wait a moment (this usually takes a few seconds) and refresh the page. The status should change to Ready.

Usage

From this point on, all client messages sent to your account will be stored in the system. You can view and send messages via the interface under the Facebook tab (Chats module → Facebook tab). If you have added multiple accounts, you can switch between them using the dropdown menu.

For more information about the platform’s features, see the Chats Module page.

Editing and Deleting the Connection

You can edit or delete the integration from the Control Panel. Go to Accounts / Social and follow the steps below:

1. Locate Facebook and click the gear icon (settings).

2. Select the account you want to edit and click the gear icon (settings).

Here you can edit the connection (update the autoreply or AI settings, add or remove users, change access permissions, etc.), as well as delete the connection.

3. Click Delete;
4. Confirm the deletion by clicking Delete again.

Facebook Integration Errors

If an error occurs when connecting your Facebook account to EasyBusy, the issue may be related to a setting called “off-Facebook activity”. The connection to Facebook depends on the Instagram/Facebook API, and if the off-Meta technologies activity setting is disabled, information from your Facebook account cannot be shared with third-party services. This restriction is imposed directly by the API and cannot be overridden on our end. To resolve the issue, enable the off-Meta technologies activity setting by following the steps below:

1. Go to your Meta Accounts Center.
2. Open the Your information and permissions section.
3. Select Your activity off Meta technologies.

4. Click Manage future activity.

5. Select Connect future activity.

6. Click Confirm.

Once done, try connecting your Facebook account to EasyBusy again by following the steps at the beginning of this guide.