Instagram Account Integration

The Instagram integration allows you to connect your account to the system to receive and send messages to clients directly from the Chats platform interface.

Setting Up the Instagram Integration

To connect your Instagram account to the system, go to the Control Panel in the console and follow the steps below:

Under Accounts / Social:

1. Locate Instagram and click the settings button (gear icon).

2. Click Add.

You will be redirected to the Instagram website. There:

1. Log in to your Instagram account (using your username/password or via Facebook);

2. If your account is not a professional account, you will see a prompt to switch. Confirm by clicking Switch. If no such prompt appears, you already have a professional account and can skip this step;

3. Make sure you are granting EasyBusy access to your messages and the ability to manage them — this is required for the platform to function;
4. Click Allow.

You will then be automatically redirected back to the connection setup interface in the system.

1. Select the account (if multiple accounts were connected);
2. If needed, enable the autoreply and configure it (message text, timer);
3. Select an AI assistant (if needed). To create a new one or manage existing ones, click AI assistant management (the auto-responder must be enabled for the assistant to work in a chat). Learn more about AI tools in Chats here;
4. If needed, enable auto-assignment by selecting Round Robin — in this mode, the system evenly distributes incoming requests among users;
5. Click + Add User to specify who will have access to this integration.

After clicking + Add User, a new row will appear where you can:

1. Select the user you want to add;
2. Set the access level (All Chats or Only Assigned Chats). The Only Assigned Chats access level narrows the user’s visibility to only those chats assigned to them.

To revoke a user’s access, click the trash icon next to that user.

3. Once you have finished configuring the connection, click Add.

You will see a status of Adding — wait a moment (this usually takes a few seconds) and refresh the page. The status should change to Ready.

Usage

From this point on, all client messages sent to your account will be stored in the system. You can view and send messages via the interface under the Instagram tab (Chats module → Instagram tab). If you have added multiple accounts, you can switch between them using the dropdown menu.

For more information about the platform’s features, see the Chats Module page.

Editing and Deleting the Connection

You can edit or delete the integration from the Control Panel. Go to Accounts / Social and follow the steps below:

1. Locate Instagram and click the gear icon (settings).

2. Select the account you want to edit and click the gear icon (settings).

Here you can edit the connection (update the auto-responder or AI settings, add or remove users, change access permissions, etc.), as well as delete the connection.

To delete the integration:

1. Click Delete;
2. Confirm the deletion by clicking Delete again.

Instagram Integration Errors

If an error occurs when connecting your Instagram account to EasyBusy, the issue may be related to a setting called “off-Meta technologies activity”. The connection to Instagram depends on the Instagram/Facebook API, and if the off-Meta activity setting is disabled, information from your Instagram account cannot be shared with third-party services. This restriction is imposed directly by the API and cannot be overridden on our end. To resolve the issue, enable the off-Meta activity setting by following the steps below:

1. Go to your Meta Accounts Center.
2. Open the Your information and permissions section.
3. Select Your activity off Meta technologies.

4. Click Manage future activity.

5. Select Connect future activity.

6. Click Confirm.

Once done, try connecting your Instagram account to EasyBusy again by following the steps at the beginning of this guide.