Telegram Bot Integration

The Telegram integration allows you to connect a bot account to the system to receive and send messages to clients directly from the Chats platform interface.

Setting Up the Telegram Bot Integration

To connect your Telegram bot to the system, go to the Control Panel in the console and follow the steps below:

Under Accounts / Social:

1. Locate Telegram Bot and click the settings button (gear icon).

2. Click Add.

On the next page:

1. Enter a name for the account (this name will be displayed in the system interface);
2. Enter the bot token (you can find or create one via the @botfather chatbot in Telegram);
3. Enter a welcome message for new users (this message is automatically sent in response to a user launching the bot via /start);
4. If needed, enable the autoreply and configure it (message text, timer);
5. Select an AI assistant (if needed). To create a new one or manage existing ones, click AI assistant management (the auto-responder must be enabled for the assistant to work in a chat). Learn more about AI tools in Chats here;
6. If needed, enable auto-assignment by selecting Round Robin — in this mode, the system evenly distributes incoming requests among users;
7. Click + Add User to specify who will have access to this integration.

After clicking + Add User, a new row will appear where you can:

1. Select the user you want to add;
2. Set the access level (All Chats or Only Assigned Chats). The Only Assigned Chats access level narrows the user’s visibility to only those chats assigned to them.

To revoke a user’s access, click the trash icon next to that user.

3. Once you have finished configuring the connection, click Add.

You will see a status of Adding — wait a moment (this usually takes a few seconds) and refresh the page. The status should change to Ready.

Usage

From this point on, all client messages sent to your bot will be stored in the system. You can view and send messages via the interface under the Telegram Bot tab (Chats module → Telegram Bot tab). If you have added multiple accounts, you can switch between them using the dropdown menu.

For more information about the platform’s features, see the Chats Module page.

Editing and Deleting the Connection

You can edit or delete the integration from the Control Panel. Go to Accounts / Social and follow the steps below:

1. Locate Telegram Bot and click the gear icon (settings).

2. Select the account you want to edit and click the gear icon (settings).

Here you can edit the connection (update the auto-responder or AI settings, rename the connection, add or remove users, change access permissions, etc.), as well as delete the connection.

To delete the integration:

3. Click Delete;
4. Confirm the deletion by clicking Delete again.

Common Integration Errors

The following describes potential issues you may encounter while working with the platform, along with steps to resolve them.

«Failed to save settings. The error is: Not Found» when connecting a Telegram bot

This error occurs when an invalid token is entered during bot account setup.

Solution: Make sure the token is correct and try again. If the error persists, try regenerating the token directly in Telegram and use the new one.