Privacy Policy

EasyBusy respects the confidential information of every Client who registers on the website: https://easy-busy.chat. Please read this privacy policy carefully.

This Privacy Policy governs the relationship between EASY BUSY LLC (hereinafter referred to as the Licensor, EasyBusy) and any individual, self-employed person, entrepreneur, or legal entity (hereinafter referred to as the Client) regarding the processing of personal data (information) when using the service provided to the Client in accordance with the Terms of Access and Use of the EasyBusy service.

The Confidential Information Policy applies to all data and information that EasyBusy receives from the Client/Administrator/User while using the service. If any terms defined by this Privacy Policy are not accepted by a person intending to use the Service, such person has no right to use the Service.

Definitions of Terms

Administrator means an individual appointed by the Client as the main administrative contact for making decisions related to service management, service disconnections, and resolving other technical matters, who is authorized by the Client to administer access to the Service, as well as to appoint additional administrators/users. The first person registered in the Service by the Client is appointed as the Administrator.

Services means a set of actions including providing access to the EasyBusy Chats platform, its support, updates, as well as related consulting regarding the use of the service’s functional capabilities.

Client means  an individual or legal entity that orders Services from the Licensor on the basis of the License Agreement posted on the website https://easy-busy.chat/. 

User means a person who directly uses the provided Services or products with the consent of the Client.

1. General Provisions

1.1. This Privacy Policy has been developed on the basis of the current legislation of Ukraine, in particular the Law of Ukraine “On Personal Data Protection.”

1.2. The Privacy Policy is effective in accordance with the Terms of Access and Use of the EasyBusy service (“License Agreement,” “Licensing Agreement”).

1.3. Familiarization with and acceptance of the Privacy Policy are mandatory to obtain the right to access and use the EasyBusy service.

1.4. By registering with EasyBusy, the Client confirms that they have read all the documents mentioned above and this Privacy Policy. The consent of the personal data subject (Client) is a voluntary expression of will to grant permission for the processing of personal data in accordance with the stated purpose of such processing, provided during registration in the system by checking the box granting permission for the processing of personal data in accordance with the stated purpose of such processing.

1.5. The Client bears sole responsibility for sharing data used to access the service (identifiers, passwords, etc.), for entering personal data of other persons (Administrator/Users), and for the content, including compliance of the content with applicable law.

1.6. During the registration of the Client/Administrator/User in EasyBusy, their account (profile) is automatically created, including a range of personal data. The Client/Administrator/User assumes full responsibility for ensuring that the entered data is accurate, complete, and up to date in substance.

1.7. The Client independently chooses a password during registration; therefore, EasyBusy is not responsible for its strength or for the consequences of the Client sharing the password with third parties (Administrator/Users). EasyBusy has the right to prohibit the use of certain logins, may establish requirements (length, allowed characters) for password creation, perform password encryption, and use password management programs.

1.8. If EasyBusy has grounds to believe that the provided information is incomplete or incorrect, EasyBusy has the right, at its sole discretion, to block or delete the account of the Client/Administrator/User, as well as prohibit the Client/Administrator/User from fully or partially using the service.

1.9. The fact of using the EasyBusy service automatically means that the Client / Administrator / User  has given their consent to the collection, registration, accumulation, storage, adaptation, modification, renewal, use, and dissemination (distribution, realization, transfer) of their personal data.

2. Types of Information and Purpose of Its Processing

2.1. The information provided to EasyBusy may include:

  • data, including data of third parties (Administrator/users): name, postal address, email address, phone number, bank account information (card accounts), Internet Protocol (IP) address, browser type, Internet service provider (ISP), referring pages, interests, login/logout dates and times, operating system;
  • information loaded from third-party services during integrations;
  • content that is uploaded;
  • information received from the Client/Administrator/User from other official sources, including social networks, and via messengers configured to work with the service;
  • communication data between the User and the Client’s customers, including message text, attachments, media files, user identifiers in messengers, conversation history, and other data transmitted through connected communication channels.

2.2. The Client guarantees that they have obtained all necessary permissions and consents to place personal information relating to third parties (Administrator/Users), and also guarantees the full and unconditional consent of such persons to all provisions of this Privacy Policy.

2.3. The EasyBusy service notifies that it uses cookies in accordance with the Cookie Policy for content personalization, marketing, analytics, performance, provision and operation of security features, as well as enabling access to secure areas of the service.

2.4. Personal data may be processed for the following purposes:

  • proper provision of services for managing communications with customers, processing messages, administering communication channels, and optimizing the Client’s business processes;
  • improving the operation of the service, including modernization according to the Client’s needs;
  • marketing purposes, namely informing the Client about new service products;
  • communication with the technical support department, marketing department, and other service units, including for receiving proposals from the Client/Administrator/Users;
  • settlement of conflict situations;
  • ensuring the exercise of the rights of the Client/Administrator/Users of the service.

2.5. EasyBusy does not verify the accuracy or relevance of the information provided to it, but has the right at any time to request confirmation of its accuracy.

2.6. The Client / Administrator / User  confirms their consent to grant third parties access to their personal data and to the processing of such data. EasyBusy may provide the possibility of integrating the service with products of third-party providers. EasyBusy has the right to place links to other websites/services. At the same time, EasyBusy is not responsible for the collection, storage, and processing of personal information by software developed by third parties, meaning that in such cases this Privacy Policy does not apply.

2.7. EasyBusy informs that the data provided by the Client/Administrator/User, or the data the service collects about the Client/Administrator/User, will be copied and stored on servers located in Western Europe. Such backup and copying will ensure and facilitate the recovery of lost or damaged content.

2.8. EasyBusy is not responsible for the transfer of API access tokens to third parties and any resulting data leakage.

2.9. The Client / Administrator / User gives their consent to the publication / размещение его личных отзывов  about the service on the EasyBusy website. EasyBusy has the right to publish/post such personal reviews about the service on its website. If the Client/Administrator/User wishes to delete their review, they must contact technical support with a corresponding letter.

3. Cases of Disclosure of Personal Information

3.1. Personal data may be transferred for the performance of a contract to which the Client may be a party, beneficiary, or guarantor, subject to prior approval from the Client.

3.2. Personal data may be used to protect the rights and legitimate interests of the service or third parties in cases where the User violates the copyrights and other intellectual property rights of EasyBusy and/or the relevant License Agreement. In this case, the information may be transferred to supervisory/law enforcement authorities and the court.

3.3. Personal information may be transferred for the connection and/or registration of third-party software products in the Client’s name, subject to prior consent from the Client.

4. Rights of the Client/Administrator/Users

4.1. The Client/Administrator/Users have the right to:

  • protection of their personal data within the framework of this Privacy Policy and the current legislation of Ukraine;
  • edit their account (profile) by making changes and additions;
  • in case of termination of service use, request deletion of all account data and content;
  • Upload content related to the Client’s activities and export content at any convenient time. In the event of termination of contractual relations, the Client has 7 calendar days to export the content; if this period is overdue, the service obtains the full right to independently delete the Client’s content without coordination or prior notice of such actions;
  • leave reviews about the operation of EasyBusy;
  • Require EasyBusy not to use personal data for marketing purposes by contacting the technical support service with a corresponding letter.

4.2. The Client has the right to grant access to the service to additional Administrators/Users.

5. Security of Personal Information

5.1. EasyBusy takes the necessary legal, organizational, and technical measures, or ensures their implementation, to protect Personal Information from unauthorized or accidental access to it, destruction, modification, blocking, copying, provision, dissemination of personal data, as well as other unlawful actions regarding Personal Information, including, but not limited to:

Uses RSA encryption (for traffic) and AES-GCM (for data) in the EasyBusy system.

Provides protection of authorized sessions.

Continuously improves methods of data collection, storage, and processing.

6. Protection of User Data

6.1. We respect the confidentiality of our Users and guarantee that personal data is not transferred to third parties, except in cases provided for by this Privacy Policy.

6.2. All information we collect is used exclusively to provide high-quality Services and improve user experience.

7. Use of Google User Data

7.1. Google user data is used exclusively with their consent to ensure the high-quality provision of our Services and integrations. This data helps provide a more relevant and personalized experience for the user.

7.2. All data is processed in accordance with privacy and information protection requirements using advanced data encryption technologies.

7.3. Google user data is processed exclusively to the extent necessary to provide the relevant service functions, and only with their full consent.

7.4. The use and transfer of information received from Google APIs are carried out in accordance with the Google API Services User Data Policy, including the Limited Use requirements.

8. Final Provisions

8.1. This Privacy Policy may be amended by EasyBusy unilaterally by posting the updated version of the policy on the Internet at https://easy-busy.chat/privacy-policy/. In the event of such changes, the date of the latest update of this Privacy Policy will be changed accordingly.

8.2. EasyBusy recommends periodically reviewing the Privacy Policy for changes.

8.3. The procedure for using the EasyBusy service is governed by the License Agreement.

8.4. In the event of discrepancies between this Privacy Policy and the provisions of the License Agreement, the relationship shall be governed by the provisions of the License Agreement.

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