{"id":10334,"date":"2026-10-18T13:25:29","date_gmt":"2026-10-18T13:25:29","guid":{"rendered":"https:\/\/easy-busy.chat\/?post_type=documentation&p=10334"},"modified":"2026-10-19T10:57:11","modified_gmt":"2026-10-19T10:57:11","slug":"contacts-in-chats","status":"publish","type":"documentation","link":"https:\/\/easy-busy.chat\/ru\/documentation\/chats-module\/contacts-in-chats\/","title":{"rendered":"Contacts in Chats"},"content":{"rendered":"
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Note!<\/div>\n <\/div>\n
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The EasyBusy Chats platform has two types of entities called «Contacts»:<\/p>\n

Messenger Contacts \u2014 users you can exchange messages with through a connected account. This list contains contacts available within the respective messaging platform.<\/p>\n

Contacts in the Contacts module \u2014 system records containing information about customers, companies, and other individuals. These records can be created directly from a chat or linked to existing chats.<\/p>\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n\n

Creating and Viewing Contacts<\/strong><\/h2>\n\n\n\n

After selecting a messenger and account in the interface, you can access the contacts for that account \u2014 click \u2630, then select Contacts<\/strong>.<\/p>\n\n\n

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Note<\/div>\n <\/div>\n
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In this section, «Contacts» refers to the list of users within the messenger. The Contacts module<\/strong> is a separate section of the platform.<\/p>\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n\n

\"\"<\/figure>\n\n\n\n
\"\"<\/figure>\n\n\n\n

Here you’ll see a list of all accounts you’ve previously had conversations with. You can click on a contact to open the chat, or create a new contact by clicking + Add Contact<\/strong>.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

In the window that opens, fill in the following fields:<\/p>\n\n\n\n

    \n
  • First name (required)<\/li>\n\n\n\n
  • Last name (optional)<\/li>\n\n\n\n
  • Phone number (in the format +(country code)(number), e.g., +15550123456 \u2014 no spaces or brackets)<\/li>\n<\/ul>\n\n\n\n

    Then click + Create<\/strong>.<\/p>\n\n\n\n

    \"\"<\/figure>\n\n\n
    \n
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    \n <\/svg> <\/div>\n
    Note<\/div>\n <\/div>\n
    \n

    Creating contacts is not supported for all integrations. Instagram and Facebook, for example, do not allow contact creation \u2014 this is a limitation imposed by Meta.<\/p>\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n\n

    Integration with the Contacts Module<\/strong><\/h2>\n\n\n\n

    The Chats module integrates with the Contacts module \u2014 you can create new records in the Contacts module or link a chat to an existing contact directly from the Chats interface.<\/p>\n\n\n

    \n
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    Note<\/div>\n <\/div>\n
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    Please keep in mind that records in the Contacts module<\/strong> and contacts within a messenger<\/em> are two different things. This section covers the integration with the Contacts module specifically.<\/p>\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n\n

    Create a New Contact<\/strong><\/p>\n\n\n\n

    To create a new contact from a chat:<\/p>\n\n\n\n

    1. Open the desired chat<\/p>\n\n\n\n

    2. Click Create Contact<\/strong><\/p>\n\n\n\n

    \"\"<\/figure>\n\n\n\n

    3. Fill in all the required information in the pop-up window<\/p>\n\n\n\n

    4. Click Save<\/strong><\/p>\n\n\n\n

    \"\"<\/figure>\n\n\n\n

    Link an Existing Contact<\/strong><\/p>\n\n\n\n

    To link a chat to an existing contact:<\/p>\n\n\n\n

    1. Open the desired chat<\/p>\n\n\n\n

    2. Click Link Existing Contact<\/strong><\/p>\n\n\n\n

    \"\"<\/figure>\n\n\n\n

    3. Select the contact you want to link<\/p>\n\n\n\n

    4. Click Link Contact<\/strong><\/p>\n\n\n\n

    \"\"<\/figure>\n\n\n\n

    After creating or linking a contact, an Open Contact<\/strong> button will appear, giving you quick access to the contact card and all relevant details at any time.<\/p>\n\n\n\n

    \"\"<\/figure>\n","protected":false},"author":217,"featured_media":0,"parent":8204,"menu_order":4,"template":"","class_list":["post-10334","documentation","type-documentation","status-publish","hentry"],"acf":[],"yoast_head":"\nContacts in Chats - EasyBusy<\/title>\n<meta name=\"description\" content=\"Creating and Viewing Contacts After selecting a messenger and account in the interface, you can access the contacts for that account \u2014 click \u2630, then\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/easy-busy.chat\/ru\/documentation\/chats-module\/contacts-in-chats\/\" \/>\n<meta property=\"og:locale\" content=\"ru_RU\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contacts in Chats - EasyBusy\" \/>\n<meta property=\"og:description\" content=\"Creating and Viewing Contacts After selecting a messenger and account in the interface, you can access the contacts for that account \u2014 click \u2630, then\" \/>\n<meta property=\"og:url\" content=\"https:\/\/easy-busy.chat\/ru\/documentation\/chats-module\/contacts-in-chats\/\" \/>\n<meta property=\"og:site_name\" content=\"EasyBusy\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-19T10:57:11+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-150.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u041f\u0440\u0438\u043c\u0435\u0440\u043d\u043e\u0435 \u0432\u0440\u0435\u043c\u044f \u0434\u043b\u044f \u0447\u0442\u0435\u043d\u0438\u044f\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 \u043c\u0438\u043d\u0443\u0442\u044b\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/easy-busy.chat\/ru\/documentation\/chats-module\/contacts-in-chats\/\",\"url\":\"https:\/\/easy-busy.chat\/ru\/documentation\/chats-module\/contacts-in-chats\/\",\"name\":\"Contacts in Chats - 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