{"id":10229,"date":"2026-10-18T22:45:22","date_gmt":"2026-10-18T22:45:22","guid":{"rendered":"https:\/\/easy-busy.chat\/?post_type=documentation&#038;p=10229"},"modified":"2026-10-19T11:52:45","modified_gmt":"2026-10-19T11:52:45","slug":"chatting","status":"publish","type":"documentation","link":"https:\/\/easy-busy.chat\/ru\/documentation\/chats-module\/chatting\/","title":{"rendered":"Chatting"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">To start a conversation with a customer, open their chat. You can do this:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Directly from the interface by clicking on the chat (unread chats are marked with a yellow envelope icon)<\/li>\n\n\n\n<li>From Contacts (as described on the <a href=\"https:\/\/easy-busy.chat\/documentation\/chats-module\/contacts-in-chats\/\" type=\"documentation\" id=\"10334\">Contacts in Chats<\/a> page)<\/li>\n\n\n\n<li>Using the search bar (you can also filter chats by &#171;read&#187;\/&#187;unread&#187; status)<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1920\" height=\"1080\" data-src=\"https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-117.png\" alt=\"\" class=\"wp-image-10232 lazyload\" data-srcset=\"https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-117.png 1920w, https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-117-300x169.png 300w, https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-117-1024x576.png 1024w, https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-117-768x432.png 768w, https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-117-1536x864.png 1536w\" data-sizes=\"(max-width: 1920px) 100vw, 1920px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1920px; --smush-placeholder-aspect-ratio: 1920\/1080;\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Once you&#8217;re in a chat, you can send a message or attach a file.<\/p>\n\n\n<div class=\"block-note block-note--info\" id=\"block_beba603bd898649a5d6073d8eadc8f72\">\n  <div class=\"block-note__container\">\n    <div class=\"block-note__inner\">\n      <div class=\"block-note__header\">\n        <div class=\"block-note__icon\">\n          <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"lucide lucide-pin\"><path d=\"M12 17v5\"\/><path d=\"M9 10.76a2 2 0 0 1-1.11 1.79l-1.78.9A2 2 0 0 0 5 15.24V16a1 1 0 0 0 1 1h12a1 1 0 0 0 1-1v-.76a2 2 0 0 0-1.11-1.79l-1.78-.9A2 2 0 0 1 15 10.76V7a1 1 0 0 1 1-1 2 2 0 0 0 0-4H8a2 2 0 0 0 0 4 1 1 0 0 1 1 1z\"\/><\/svg>        <\/div>\n                  <div class=\"block-note__title\">Note<\/div>\n              <\/div>\n      <div class=\"block-note__body text-content\">\n                  <div class=\"block-note__content\"><p><!-- wp:paragraph -->Not all integrations allow you to initiate a conversation:<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:list --><\/p>\n<ul class=\"wp-block-list\"><!-- wp:list-item --><\/p>\n<li>Telegram Bot, Viber Bot \u2014 only after the customer has started the bot<\/li>\n<p><!-- \/wp:list-item --> <!-- wp:list-item --><\/p>\n<li>Instagram \/ Facebook \u2014 may have restrictions imposed by Meta<\/li>\n<p><!-- \/wp:list-item --> <!-- wp:list-item --><\/p>\n<li>WebChat \u2014 only after the customer has reached out first<\/li>\n<p><!-- \/wp:list-item --> <!-- wp:list-item --><\/p>\n<li>WhatsApp Business \u2014 only via message templates<\/li>\n<p><!-- \/wp:list-item --><\/ul>\n<p><!-- \/wp:list --><\/p>\n<\/div>\n              <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1920\" height=\"1080\" data-src=\"https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-118.png\" alt=\"\" class=\"wp-image-10233 lazyload\" data-srcset=\"https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-118.png 1920w, https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-118-300x169.png 300w, https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-118-1024x576.png 1024w, https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-118-768x432.png 768w, https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-118-1536x864.png 1536w\" data-sizes=\"(max-width: 1920px) 100vw, 1920px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1920px; --smush-placeholder-aspect-ratio: 1920\/1080;\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>To attach a file<\/strong>:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">1. Click the paperclip icon<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2. Select the file you want to attach<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">3. Add a caption (optional)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">4. Click <strong>Send<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1920\" height=\"1080\" data-src=\"https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-115.png\" alt=\"\" class=\"wp-image-10231 lazyload\" data-srcset=\"https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-115.png 1920w, https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-115-300x169.png 300w, https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-115-1024x576.png 1024w, https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-115-768x432.png 768w, https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-115-1536x864.png 1536w\" data-sizes=\"(max-width: 1920px) 100vw, 1920px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1920px; --smush-placeholder-aspect-ratio: 1920\/1080;\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1920\" height=\"1080\" data-src=\"https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-116.png\" alt=\"\" class=\"wp-image-10230 lazyload\" data-srcset=\"https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-116.png 1920w, https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-116-300x169.png 300w, https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-116-1024x576.png 1024w, https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-116-768x432.png 768w, https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-116-1536x864.png 1536w\" data-sizes=\"(max-width: 1920px) 100vw, 1920px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1920px; --smush-placeholder-aspect-ratio: 1920\/1080;\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">You can also use emojis \u2014 click the emoji button to open the picker, or click the \ud83d\udc4d icon to quickly send a thumbs-up emoji.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1920\" height=\"1080\" data-src=\"https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-119.png\" alt=\"\" class=\"wp-image-10234 lazyload\" data-srcset=\"https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-119.png 1920w, https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-119-300x169.png 300w, https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-119-1024x576.png 1024w, https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-119-768x432.png 768w, https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-119-1536x864.png 1536w\" data-sizes=\"(max-width: 1920px) 100vw, 1920px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1920px; --smush-placeholder-aspect-ratio: 1920\/1080;\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Every message sent from the system interface will have a label showing the name of the manager who sent it. This label is visible only within the system \u2014 customers cannot see it, but it helps identify who is responsible for the conversation.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1920\" height=\"1080\" data-src=\"https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-120.png\" alt=\"\" class=\"wp-image-10236 lazyload\" data-srcset=\"https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-120.png 1920w, https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-120-300x169.png 300w, https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-120-1024x576.png 1024w, https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-120-768x432.png 768w, https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-120-1536x864.png 1536w\" data-sizes=\"(max-width: 1920px) 100vw, 1920px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1920px; --smush-placeholder-aspect-ratio: 1920\/1080;\" \/><\/figure>\n\n\n\n<h2 id=\"templates\" class=\"wp-block-heading\"><strong>Templates<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">While chatting with customers, you may want to use templates \u2014 pre-written responses to common inquiries that can be quickly inserted and sent.<\/p>\n\n\n\n<h3 id=\"creating-a-template\" class=\"wp-block-heading\"><strong>Creating a Template<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">To create a template:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">1. Click the <strong>Show sidebar<\/strong> button<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1920\" height=\"1080\" data-src=\"https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-129.png\" alt=\"\" class=\"wp-image-10270 lazyload\" data-srcset=\"https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-129.png 1920w, https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-129-300x169.png 300w, https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-129-1024x576.png 1024w, https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-129-768x432.png 768w, https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-129-1536x864.png 1536w\" data-sizes=\"(max-width: 1920px) 100vw, 1920px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1920px; --smush-placeholder-aspect-ratio: 1920\/1080;\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">2. Click <strong>+<\/strong> (or <strong>+ Add<\/strong>)<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1920\" height=\"1080\" data-src=\"https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-129.png\" alt=\"\" class=\"wp-image-10272 lazyload\" data-srcset=\"https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-129.png 1920w, https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-129-300x169.png 300w, https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-129-1024x576.png 1024w, https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-129-768x432.png 768w, https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-129-1536x864.png 1536w\" data-sizes=\"(max-width: 1920px) 100vw, 1920px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1920px; --smush-placeholder-aspect-ratio: 1920\/1080;\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">A pop-up window will appear where you can configure the template: set a name, choose a language, select a category*, and enter the template text.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can use dynamic variables in the format {{variable}} within the template text (e.g., {{name}} to automatically insert the user&#8217;s name).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once you&#8217;ve finished setting up the template, click <strong>Create<\/strong>.<\/p>\n\n\n<div class=\"block-note block-note--info\" id=\"block_738f0ef344febc78b611ec08c0a6f662\">\n  <div class=\"block-note__container\">\n    <div class=\"block-note__inner\">\n      <div class=\"block-note__header\">\n        <div class=\"block-note__icon\">\n          <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"lucide lucide-pin\"><path d=\"M12 17v5\"\/><path d=\"M9 10.76a2 2 0 0 1-1.11 1.79l-1.78.9A2 2 0 0 0 5 15.24V16a1 1 0 0 0 1 1h12a1 1 0 0 0 1-1v-.76a2 2 0 0 0-1.11-1.79l-1.78-.9A2 2 0 0 1 15 10.76V7a1 1 0 0 1 1-1 2 2 0 0 0 0-4H8a2 2 0 0 0 0 4 1 1 0 0 1 1 1z\"\/><\/svg>        <\/div>\n                  <div class=\"block-note__title\">Note<\/div>\n              <\/div>\n      <div class=\"block-note__body text-content\">\n                  <div class=\"block-note__content\"><p>*Categories are pulled from WhatsApp and cannot be edited within the system.<\/p>\n<\/div>\n              <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1920\" height=\"1080\" data-src=\"https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-133.png\" alt=\"\" class=\"wp-image-10271 lazyload\" data-srcset=\"https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-133.png 1920w, https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-133-300x169.png 300w, https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-133-1024x576.png 1024w, https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-133-768x432.png 768w, https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-133-1536x864.png 1536w\" data-sizes=\"(max-width: 1920px) 100vw, 1920px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1920px; --smush-placeholder-aspect-ratio: 1920\/1080;\" \/><\/figure>\n\n\n\n<h3 id=\"using-a-template\" class=\"wp-block-heading\"><strong>Using a Template<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">To use an existing template:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">1. Click the <strong>Show sidebar<\/strong> button<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1920\" height=\"1080\" data-src=\"https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-132.png\" alt=\"\" class=\"wp-image-10268 lazyload\" data-srcset=\"https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-132.png 1920w, https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-132-300x169.png 300w, https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-132-1024x576.png 1024w, https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-132-768x432.png 768w, https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-132-1536x864.png 1536w\" data-sizes=\"(max-width: 1920px) 100vw, 1920px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1920px; --smush-placeholder-aspect-ratio: 1920\/1080;\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">2. Select the template you need<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1920\" height=\"1080\" data-src=\"https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-130.png\" alt=\"\" class=\"wp-image-10269 lazyload\" data-srcset=\"https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-130.png 1920w, https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-130-300x169.png 300w, https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-130-1024x576.png 1024w, https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-130-768x432.png 768w, https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-130-1536x864.png 1536w\" data-sizes=\"(max-width: 1920px) 100vw, 1920px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1920px; --smush-placeholder-aspect-ratio: 1920\/1080;\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">3. Review the content and make any necessary changes by clicking <strong>Edit<\/strong> (or correcting the name if it&#8217;s incorrect)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">4. Click <strong>Send<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1920\" height=\"1080\" data-src=\"https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-131.png\" alt=\"\" class=\"wp-image-10273 lazyload\" data-srcset=\"https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-131.png 1920w, https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-131-300x169.png 300w, https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-131-1024x576.png 1024w, https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-131-768x432.png 768w, https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-131-1536x864.png 1536w\" data-sizes=\"(max-width: 1920px) 100vw, 1920px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1920px; --smush-placeholder-aspect-ratio: 1920\/1080;\" \/><\/figure>\n\n\n\n<h2 id=\"chat-info\" class=\"wp-block-heading\"><strong>Viewing Chat Information<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To view information about a chat (username, assigned manager, etc.):<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">1. Open the relevant chat<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2. Click <strong>\u24be<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1920\" height=\"1080\" data-src=\"https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-134.png\" alt=\"\" class=\"wp-image-10284 lazyload\" data-srcset=\"https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-134.png 1920w, https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-134-300x169.png 300w, https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-134-1024x576.png 1024w, https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-134-768x432.png 768w, https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-134-1536x864.png 1536w\" data-sizes=\"(max-width: 1920px) 100vw, 1920px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1920px; --smush-placeholder-aspect-ratio: 1920\/1080;\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">From here, you can assign or remove manager(s) (covered on the <a href=\"https:\/\/easy-busy.chat\/documentation\/chats-module\/managing-chats\/\" type=\"documentation\" id=\"10290\">Managing chats<\/a> page), change the status, and copy the user&#8217;s details, such as phone number or a username.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1920\" height=\"1080\" data-src=\"https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-135.png\" alt=\"\" class=\"wp-image-10286 lazyload\" data-srcset=\"https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-135.png 1920w, https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-135-300x169.png 300w, https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-135-1024x576.png 1024w, https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-135-768x432.png 768w, https:\/\/easy-busy.chat\/wp-content\/uploads\/2026\/10\/image-135-1536x864.png 1536w\" data-sizes=\"(max-width: 1920px) 100vw, 1920px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1920px; --smush-placeholder-aspect-ratio: 1920\/1080;\" \/><\/figure>\n","protected":false},"author":217,"featured_media":0,"parent":8204,"menu_order":2,"template":"","class_list":["post-10229","documentation","type-documentation","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Chatting - EasyBusy<\/title>\n<meta name=\"description\" content=\"To start a conversation with a customer, open their chat. 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